The worst insurance companies in the United States were identified by the American Association for Justice (AAJ) following a comprehensive review and analysis of thousands of court documents, SEC and FBI records, state insurance department investigations and complaints, new accounts from across the country, and the testimony and depositions of former insurance agents and adjusters. The AAJ's report The Ten Worst Insurance Companies in America; How They Raise Premiums, Deny Claims, and Refuse Insurance to Those Who Need It Most found that one company stood out above all the others and thus became the titleholder of the worst insurance company in America: Allstate. The rest of the top 10 were as follows: Unum, AIG, State Farm, Conseco, WellPoint, Farmers, UnitedHealth, Torchmark and Liberty Mutual.
AAJ's report includes some eye-popping statistics regarding the enormous profits reaped by the insurance industry and the huge reductions in claims payments:
- over $1 trillion in premiums is collected annually by the U.S. insurance industry
- the some $3.8 trillion in assets held by the U.S. insurance agency exceed the GDPs of all countries but the United States and Japan
- the property/casualty insurance industry has averaged annual profits of $30 billion the last 10 years
- the life and health insurance agency has also averaged annual profits of $30 billion over the last decade
- Allstate reduced the percentage of its claims payments from 79% of premium income to 58% from 1996 to 2006
- Allstate dropped its payout percentage on auto claims from 63% to 47% of premium income in the same period
There is a lot of money in collecing premiums and not paying claims.